Terms and Conditions for Video Conference

Terms and Conditions for Public Video Conference Room Bookings

There are four elements to your videoconference booking with 
  1.  Room Hire For the AV Live Arranged room
  2.  Call Charges/Bridging fee If the facility is using ISDN and initiates the call. Or you use our managed service.
  3.  Booking Fee To cover administration costs and testing of sites prior to your conference

Scheduling Fees (per video meeting)

  • 1-3 locations booked Rs 4,000
  • 4-5 locations booked Rs 5,500
  • 6-9 locations booked Rs 15,000

Offic timings

  • Extream Hours Rs4,500 per hour additional 2200 to 0700 PST
  • Off Days Rs5,500 per hour additioanl Public holidays ,
  • WeekendsOff Hours Rs3,000 per hour Addiitonal 1700 to 2200 PST

 

 

Testing Policy
AV Live strongly urges the necessity for a test call at least 24 hours before each conference. If the conference involves a private site (a non sourced room), the onus is on the private site to contact the hire site to arrange a mutually convenient time. Should a test not take place at least 24 hours before the start time and the conference fails due to technical difficulties or inadequate support at the private site full charges will apply.

Cancellation Policy

  • Notification period Charges
  • Less than 24hrs 100% room rental + booking fee
  • 48-24hrs (business days) 50% room rental + booking fee
  • 48+hours (business days) booking fee only
  • The time scale of the notification period is based on receipt during Pak office hours Mon-Fri (8.00-17.00 PK) and the office hours at the booked facility. Note that due to time differences between the client, AV Live and the booked facility, plus weekends, and public holidays may affect the notice period.
  • Please cancel by telephone and NOT email. Sending an email is not evidence of it being received.

Ammendment Policy

After the confirmation invoice has been issued, the conference details (date and time) may be changed once, in writing, without charge (not within the cancellation period), thereafter Rs6,500 per amendment. Amendments to dates may NOT be made within 48 hours of the VC date as this constitutes a cancellation. If a client significantly reduces the duration within 48 hours of the VC or subsequently cancels, the original duration period will be charged for the cancellation. This also directs benefits of discounts and waved chages ma occur in new invoice.

 

Booking Conditions – Facility hire

  1.  Minimum room hire period is 60 minutes. You will be charged for a minimum of time booked and in 15 minute increments if the meeting runs over.
  2.  ISDN charges are billed as per bureau’s telecom carrier. Every effort will be made to confirm prices before the conference starts.
  3.  AV Live will not be held responsible for any problems caused by a lack of operator knowledge at the private site.
  4.  AV Live will not be held responsible for any delays, postponements or cancellations of any videoconference due to unforeseen circumstances, including equipment failure.
  5.  AV Live will not be held responsible for audio or video faults caused by:a) line faults in Telecom carrier network or exchanges b) interference which may be caused by external environmental factors.
  6.  Out of hours bookings are accepted on the understanding that some charges may be incurred even if the meeting is unsuccessful
  7.  Complaints or fault reporting must be made within 24hours of the meeting or else full charges will apply
  8. Liability as a breach of conditions, including any consequential loss which the customer may sustain is limited to

a) supply of services again
b) payment of the cost of having the services supplied agai

9.Prices quoted exclusive of VAT. VAT will be added to Pak invoices unless company VAT no. supplied

 

Payment terms

  • Payment by Visa, MasterCard, Switch or American Express. Credit card details to be supplied in advance, payment will be collected on completion of the video conference.
  •  Invoice accounts can be set up as agreed with the finance department – terms 30 days max.
  • All monies due are billed and collected in Sterling or USD. Payment to be total cost of invoice – bank charges or currency exchange costs are the responsibility of the customer.

Extra Equipment
Our quotes do not include the hire of peripheral equipment such as a laptop, internet access or presentation capabilities. If need any extra equipment please let us know asap as not all facilities can accommodate request and extra charges are usually incurred.

Recording Video conferences or data connections for power point
The primary function of any booking of video conference rooms is to facilitate a successful video conference. AV Live considers a successful video conference to be one where all parties connect and audio and visual reception is such that the meeting/interview can take place. Where clients add a further component such as recording the video conference, or content sharing, AV Live considers this to be a secondary purpose of the meeting. Should the recording fail to meet the standard required by the client, or the data transmission equipment fail, the client will not be required to pay for the recording or use of the additional equipment, however, the client will be required to pay the cost of the video conference room if a connection was made.

IP Please note that video conference connections made with IP are not always stable. If the bandwidth available is not dictated or not provided by AV Live. Testing proves connectivity but does not guarantee a good connection on the day.

No private site details
If you book a video conference but do not provide us with the contact and connection details of the far end, we will not be able to assist should there be a problem. A contact name and phone number is basic information which is essential to enable us to telephone and speak to the far end to help if there are problems. Without these contact details, if the VC fails and we were not able to contact the far site, 100% charges will apply.

Problems with connecting
If you have a problem connecting with the facility please telephone us (not email). Likewise, if the attender bureau does not inform the facility staff of connection problems, we cannot help. Full charges will apply if we are not given the opportunity to assist.

Bridging
AV Live hires and operates a bridge. Connection can be made using the bridge but charges apply. Once booked the bridge staff will make test calls before the meeting. If you cancel or alter bridge after confirmation rescheduling Rs. 4,500 scheduled charges will apply. Out of hours bridging may incur an additional staffing and testing charge of Rs 3, 000

AV Live intends to provide services that requires high Tickets equipment and skilled human resource. In order to keep its operations running and serving the need of our customers, AV Live has some offered its conditions. Using service offered by AV Live is considered endorsement. AV Live Communication reserve its right to change terms and conditions without notification.